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Aditya Birla Health Insurance Customer Care
250+ Plans 18 Insurance Companies
₹ 5 Lakh Coverage @ ₹ 10/day
7 Lakh+ Happy Customers

*All savings are provided by the insurer as per the IRDAI approved insurance plan. Standard T&C Apply

Aditya Birla Health Insurance Customer Care

Aditya Birla is one of the leading names in the insurance sector of India. Apart from the comprehensive coverage of their insurance packages, their customer care is equally vigorous when it comes to guidance or grievance redressal of their buyers.

Apart from being a quintessential health insurance provider, Aditya Birla Health Insurance Customer Care is one of the most proficient services that reach out to its buyers to maintain healthy communication and build a robust customer relationship. 

Aditya Birla Health Insurance Customer Care details

As we all know, health emergencies may occur as an unprecedented situation, the precautionary measures can be taken well in advance. And seeking advice on how to utilise the plan in the time of need is always a concern. In this regard Aditya Birla Customer Care does a splendid job.

Policyholders or applicants of the Aditya Birla Health Insurance can visit the official website to resolve the following queries with the customer care:

  • Book/Reschedule Health assessment
  • Cashless hospital
  • Raise a new request
  • View/Change policy details
  • Track policy status
  • Claims
  • Policy documents
  • Renew policy
  • WhatsApp notifications
  • Contact Customer Care
  • Track request status
  • Download Centre
  • FAQs
  • Pre-Policy Medical Check-Up

The applicant or policyholder can click on the option they want to resolve, for they will be asked further details for furnishing the required information. 

How to Contact Aditya Birla Health Insurance Customer Care?

Applicants or policyholders can get in touch with Aditya Birla health insurance customer care department through the following channels:

  • Helpline Number: 1800-270-7000
  • Helpline number (outside India) : +91 2266917777
  • Email ID: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • WhatsApp: +91 8828800035

Online Chat Bot: There is an online chat service on the Aditya Birla website which provides options of some common queries like:

  • Buy Insurance
  • Claim details
  • Policy details
  • Renew Details
  • Modify policy details
  • Raise a request
  • Network hospitals
  • Book/manage appointment
  • App download
  • Login
  • Change language 

Aditya Birla Health Insurance: Complaint Redressal

The complaint redressal of Aditya Birla prioritizes resolving queries of its policyholders. The complaint redressal can be made via call, email, or on any of its online platforms.

  • Call

Toll-free number: 1800 270 7000

Landline number: 022-62278772The grievance will be registered after the customer care authenticates the customer's details over a recorded call and a mail sent to the policyholder's registered email ID.

  • E-mail

The customer can send an email regarding his query to This email address is being protected from spambots. You need JavaScript enabled to view it. with all the details of his/her query through their registered email ID.

  • Website

Customers may also file a complaint by going to the Aditya Birla Health Insurance company website and clicking on complaints & grievances- how to file a complaint?

  • Social media

They can also raise a complaint on any social media platform into Aditya Birla's health insurance account.

  • Letter

A complaint letter duly signed by the policyholder/proposer may be submitted at any of Aditya Birla’s health insurance branches, TPAs, branch, intermediaries, or corporate office.

Aditya Birla Health Insurance: Corporate Office

Aditya Birla's health insurance corporate office is located in Mumbai.

Aditya Birla Health Insurance branches span across major Tier I cities in India. Their branches are at:

  • New Delhi
  • Mumbai
  • Bengaluru
  • Hyderabad
  • Chennai
  • Kolkata

Features & Benefits of Aditya Birla Health Insurance Plan

The policy comes with the below alluring features & benefits:

  • High Sum Insured

Aditya Birla Health Insurance provides one of the highest sums insured amongst its competitors; from a minimum of Rs 10 lakh to a maximum of Rs 2 crore.

  • Long Policy Tenure

Most health insurance providers offer tenure of 1 year, with the insured person requiring to renew their policy every year. Aditya Birla Health Insurance provides longer plans of about 1-3 years.

  • Reloading Sum Insured

Policyholders have the option of reloading their sum assured at any time during the policy tenure, irrespective of other claims made during this term.

  • Pre & Post Hospitalization Cover

Aditya Birla Health Insurance covers all expenditures incurred for pre and post-hospitalization charges up to a specified period.

  • Hospital Room Flexibility

Under this health insurance, the policyholder can claim reimbursements for selecting a hospital room which was priced lower than what they could avail as per the policy term.

  • 24-hour Hospitalization Clause not Applicable

Some Aditya Birla Health Insurance plans cover treatments and surgeries that do not require 24 hours of hospitalization.

  • Additional Services

There are some specialized services offered like Chronic illness, Wellness Coach, Health returns awards, etc.

  • Cumulative Bonus

A cumulative bonus between 10%-20% is offered every no-claim year.

  • Free Medical Check-up

Free annual health check-ups can be utilized by a policyholder more than 18 years of age.

  • Tax Benefits

The policyholder will be subject to tax benefits as per Section 80D of The Income Tax Act, 1961.

FAQs

  • Q: What is a health statement?

    The combined health results of the insured person from a medical check-up is called a health statement. The tests include blood pressure, body-mass index, smoking habit, blood sugar level, cholesterol levels, etc.

  • Q: How can the policyholder utilize funds under health returns?

    The funds under health returns can be utilized for:

    • i) In-patient medical expenses and daycare treatments
    • ii) Payment of co-payment & deductible
    • iii) In-patient hospitalization & daycare treatments ( non-payable claims)
    • iv) Outpatient expenses up to the value of accrued funds
    • v) Alternative treatments
    • vi) Payment of premium
    • vii) Renewal of policy
  • Q: What is the waiting period under the policy?

    The waiting period for making claims is 30 days since the issuance of the policy.

  • Q: What if hospitalization expenses exceed the initial cashless authorized limit?

    If the hospitalization expenses exceed the initial cashless authorized limit, then the network hospital would request the company to enhance the cashless limits after furnishing the specific circumstances that led to such. After that, it is the sole discretion of the company to exceed the limit.

  • Q: What is the timeline for claim settlement?

    Every claim under the Aditya Birla Health Insurance will be settled within 7-30 days after the submission of the last necessary document.

Written By: Paisawiki - Updated: 22 September 2020

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