Paisawiki is a Part of Logo
Get insured from the comfort of your home No medicals required

Tell us about you

Bharti AXA Health Insurance Customer Care
250+ Plans 18 Insurance Companies
₹ 5 Lakh Coverage @ ₹ 10/day
7 Lakh+ Happy Customers

*All savings are provided by the insurer as per the IRDAI approved insurance plan. Standard T&C Apply

Bharti AXA Health Insurance Customer Care

Bharti AXA is one of the renowned insurance companies in India. It was founded in the year 2008, as a joint venture between Bharti Enterprises and the AXA Group of companies, of which the Bharti enterprise holds 51% of the shares. Presently it has around 104 branches in several cities across the country, with their main headquarters in Mumbai, Maharashtra. This company achieved two ISO certifications within the first year of the establishment itself; ISO 9001:2008 and ISO 27001:2005. As of 2019, Airtel Payments Bank also partnered up with the Bharti AXA Insurance company. Not only are they known for their impeccable policies, but also their excellent customer care response that is also known as Bharti AXA Customer Care.

What’s Bharti AXA Health Insurance Customer Care

Bharti AXA customer care is a team of well-trained experts who assist the customers with multiple queries. Bharti AXA has been known to offer various types of health insurance plans and policies to provide coverage for any type of health need. They also provide the option of buying several different add-ons and offer great benefits to the policyholder. The customer care department of the insurer is devoted to help the customers with any of their issues related to a policy, be it claim settlement, renewal, to lodge a complaint etc.

Features of the Bharti AXA Health Insurance Customer Care

The Bharti AXA health insurance customer care service is top-notch. They provide clarification or rectification regarding any of the below-mentioned queries or issues:

  • Policy status tracking
  • Claim status tracking, in case a claim has been made and is waiting for approval
  • Queries regarding premium payment due date or the policy renewal date
  • Intimating the policyholder regarding a claim
  • Help in updating policyholder’s contact or address details online and in the policy document, if necessary
  • Assisting any prospective buyer regarding the various features and benefits offered by the health insurance plan and helping them make an informed choice
  • Rapid and efficient grievance redressal regarding any inconsistencies or queries about the policy
  • They also have the option of letting their clients offer feedback on their services
  • Clearing any doubts regarding policy renewal, renewal premium payment, purchase of add-ons 

How to Contact Bharti AXA Health Insurance Customer Care?

Contacting the Bharti AXA health insurance customer care for any queries is very easy. They have a user-friendly website that is easy to navigate and an excellent grievance redressal system.

Step 1: Visit the official website of Bharti AXA General Insurance Company.

Step 2: From the main menu on the upper right corner of the home page, choose the “customer service” option.

Step 3: On the next page, scroll down to the very bottom where contact numbers, mail IDs and SMS options will be provided. Further options such as do not call, insurance ombudsman, grievance redressal, etc., will be displayed. Clicking on each of these links will provide details about each query.

Customer support and Grievance Redressal

Upon clicking on the link for grievance redressal, the site will navigate to this page.

Any grievance can be registered or query clarified, by any of the below-mentioned methods:

Submitting a complaint or query online, through the complaint form provided

 

Calling the customer care service at their toll-free number

1800 102 4444

Queries regarding the purchase of insurance

080 49010222

Insurance renewal and/ or grievance registration

1800 103 2292

Claim related queries

080 4912 3900

E-mail ID

This email address is being protected from spambots. You need JavaScript enabled to view it. 

 

This email address is being protected from spambots. You need JavaScript enabled to view it.

Mailing addresses

 

Mumbai

Registered office

Bharti AXA Life Insurance Company Ltd.,

Unit 1904, Prainee Crescenzo, 19th Floor,

Bandra Kurla Complex, G Block,

Landmark: MCA Club, BKC Road,

Bandra East,

Mumbai-400051.

Grievance redressal cell

Bharti AXA Life Insurance Company Ltd.,

3rd Floor, Spectrum Towers,

Malad Link Road, Malad West,

Mumbai-400064,

Maharashtra.

Corporate office

Bharti AXA Life Insurance Company Ltd.,

102, 1st Floor, Raheja Titanium,

Off the Western Express Highway,

Gurgaon East,

Mumbai-400063.  

Bangalore

Bharti AXA Life Insurance Company Ltd.,

First floor, The Ferns Icon Complex,

Survey number 28, Doddanekundi,

Outer Ring Road, Marathahalli,

Bangalore-560037.

080 4026 0685

Head customer service

This email address is being protected from spambots. You need JavaScript enabled to view it. 

Do not call services

This email address is being protected from spambots. You need JavaScript enabled to view it.

This email address is being protected from spambots. You need JavaScript enabled to view it. 

A grievance can also be lodged by visiting the nearest Bharti AXA Health Insurance branch and registering a complaint with the Grievance Officer.

If any queries or complaints remain unresolved or un-responded to, for 14 days following the registration of complaint, one can contact the head customer service for further assistance. They can also be contacted in case of dissatisfaction with the provided decision or answer.

If the individual is still dissatisfied or their query or grievance remains unresolved, they can contact the Insurance Ombudsman. The Insurance Ombudsman list is provided in the official website of Bharti AXA General Insurance services, along with their contact details.

Bharti AXA Health Insurance Customer Care Branches

Apart from these general customer care lines, a quick google search will provide the list of the local Bharti AXA branches in the individual’s area of residence, along with their contact details. However, the insurer is currently active in the following states: 

  • Andhra Pradesh
  • Assam
  • Bihar
  • Chhattisgarh
  • Chandigarh
  • Delhi
  • Goa
  • Gujarat
  • Haryana
  • Himachal Pradesh
  • Jammu & Kashmir
  • Jharkhand
  • Karnataka
  • Kerala
  • Madhya Pradesh
  • Maharashtra
  • Meghalaya
  • Mizoram
  • Odisha
  • Pondicherry
  • Punjab
  • Rajasthan
  • Tamil Nadu
  • Telangana
  • Tripura
  • Uttar Pradesh
  • Uttarakhand
  • West Bengal

FAQs:

Written By: Paisawiki - Updated: 20 October 2020

Top Articles

Best Health Insurance Plans in India

Best Health Insurance Plans in India

Best Health Insurance Plans in India 2020 Drafting a sound financial plan is challenging to an individual for reasons more than one. The primary aim of the plan is to cater for financial cover for life goals and long term wealth creation in the fo...
Best Health Insurance Plan For Senior Citizens

Best Health Insurance Plan For Senior Citizens

Best Health Insurance Plan For Senior Citizens When it comes to a health insurance plan it is more than a necessity in today’s times. As we know and will even agree that any eventuality does not come with prior notice or information. In any cas...
Best Health Insurance Companies in India 2020

Best Health Insurance Companies in India 2020

Best Health Insurance Companies in India 2020 Agent: Sir, what type of health policy do you want? Buyer: Yaar kuch bhi de de, sare to same he hote hai almost. Agent: No sir, there are multiple types as per the requirement. Buyer: Achcha, policy...
Best Maternity Insurance Plans in India

Best Maternity Insurance Plans in India

Best Maternity Insurance Plans in India Health insurance with maternity cover and childcare benefits provide for the expenses incurred before, after, and during the delivery process of a child. Expecting parents are often bombarded with expenses ...
Best Dental Insurance Plans in India

Best Dental Insurance Plans in India

Best Dental Insurance Plans in India One of the scariest aspects of everyday life is going to see a dentist. A simple toothache can turn a happy day into a painful experience. And we can’t ignore the expenses associated that can’t assume to be...