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Cholamandalam General Insurance
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Cholamandalam General Insurance

Cholamandalam General Insurance also popularly known as Chola MS General Insurance is a joint venture between the southern conglomerate Murugappa Group and Mitsui Sumitomo Insurance of Japan, a global giant in the insurance sector. The company was founded in 2001 with its Headquarters in Chennai, Tamilnadu. Combining the best of both the worlds, they offer a wide array of general insurance solutions, driven by cutting edge technology.

Their products, services and processes stand out, while they also boast best in class portal and mobile app to deliver faster cashless claims through preferred garages and partner network hospitals pan India. The Mobile App-based on the state of the art computing technology is the ultimate in customer convenience across all verticals of general insurance plans. Towards this end, they have put in place a robust ecosystem consisting of 136 branches supported by a dedicated team of 8600+ agents.

Cholamandalam MS General Insurance – Present Position 

Guided by their philosophy and beacon, Chola MS General Insurance Co. Ltd. has not only won the trust of their customers, but has also showered with recognition and accolades. Some of the highlights of the insurer are:

                                    Highlights as on 31 March 2019

Number of Customers

8.9 million

Number of Claims settled Per Year

2.2 lakh

Strong Advisor Network

8865

Number of Branches

136

Gross Direct Premium In General and Health Insurance

4428.16 crores

Incurred Claim Ratio

77% overall

Assets Under Management

7604.77  crores

Solvency Ratio

1.55

Number of GI Products Approved including add-on and endorsement

89

Number of Health Insurance Products Approved including add-on and endorsement

3

Number of Customers

8.9 million

Number of Claims settled Per Year

2.2 ;lakhs

Strong Advisor Network

8865

Number of Branches

136

                                                                Source: IRDAI

Cholamandalam MS General Insurance: Features

Chola MS General Insurance Co. Ltd. offers products in the general insurance category in a range of verticals of which the most common and popular are Motor and Health Insurance. Notwithstanding, their bouquet of plans in Accident, Engineering, Marine, Liability, Property, Rural, Health and Motor Insurance for Individuals and Corporate, they have also designed a unique proposition presented through their sister concern Chola MS Risk Services, aimed at Corporate clients for risk protection and risk coverage. However, for good measure, Motor Insurance and Health Insurance being two distinct plans are apparently as different as chalk and cheese, deserve description independent of each other for customer comfort.

Features of Chola MS Motor Insurance Plan

Chola MS General Insurance Co. Ltd. scores with some unique features inbuilt into their motor insurance plans. The salient features are:

  • Cashless claims in 7000+ networked garages across all parts of India
  • 24/7 customer support mechanism comprising options for phone, email and chat
  • Competitive premium rates aimed at dishing out value for money features easily checked at the portal
  • Customized IDV to suit personal preferences
  • Unrestricted claim settlement till the IDV is not exhausted
  • Quick and hassle-free claim settlement experience handling 15000 claims in a month of which 60% are settled in 10 days
  • Doorstep pick-up, repair and drop service
  • Exclusive range of saving opportunities to ensure customer delight
  • Live video streaming for claim intimation process
  • Comprehensive roadsideassistance in a wide range of conditions

Features of Chola MS Health Insurance Plan

Chola MS General Insurance Co. Ltd. offers an eclectic choice of health insurance plans for the individual and the family. The popularity of health insurance has grown manifold in our country, both due to the incidence of lifestyle diseases inflicting the vulnerable and protection from rising hospitalization costs needed in medical contingencies. It is in such a scenario that Chola MS General Insurance Company Ltd. offers health insurance solutions for every need, profile and budget.   Some of the major attractive features are:

  • Cashless hospitalization in 7000+ Network hospitals across India
  • Plan options for Individual, Family floater
  • Flexible policy terms as per choice of the consumer
  • Liberal eligibility norms with lifelong renewability
  • Plans of different genres of indemnity, benefits and Top-up for meeting every requirement
  • In times of Pandemic, an exclusive plan for COVID19 treatment
  • Multiple Plans and Multiple Variants to choose from in harmony with personal needs
  • Coverage extends to every aspect of treatment with a range of benefits spread across different plans
  • No copayment feature is available in CholaMS Health Plans
  • Zone-based premium and cost of treatment
  • Attractive saving opportunities  

Benefits of Cholamandalam General Insurance

When it comes to the benefits, the range is all encompassing. Among the number of plans in Motor Insurance, the exclusive Own Damage plan is a new addition with attractive inclusions. Similarly, in case of Health Insurance, the different types of plans are truly tuned to the needs in Indian context, be it the urban or the rural sector. Below is the scope of benefits offered under Motor and Health category:

Benefits of Cholamandalam Motor Insurance

The major components that make Motor Insurance from the insurer a tool for comprehensive protection of a prized possession are listed below.

Own Damage Safeguard: The cover is comprehensive where damage to the vehicle in any form in the following is covered.

  • Accidents
  • Man-made perils like burglary, theft  
  • Social perils covering riot, strike, terrorism, vandalism
  • Natural calamities cover earthquakes, floods, cyclones, lightning to name a few.
  • In transit by air, railways or by road.  

Liability for Personal Injuries to Third Party: The policy covers the liabilities arising for an injury or death to a third party, where the insured vehicle is at fault. It covers

  • Unlimited cover
  • Compensation if the vehicle causes accidental injury to any person including passengers.
  • Cover for death or disablement of the victim, where the owner is liable to pay.

Indemnity for Third Party Property: The policy reimburses for the liabilities arising from a third –party claim covering:

  • Damages to any property of the third party for which the vehicle-owner is liable to pay
  • The compensation is for an amount of Rs.7.5 lakh

Compulsory Personal Accident Cover: The cover extends to the registered vehicle owner for accidental death or disablement, under which Rs 15 lakh coverage is provided.

Roadside Assistance: This cover includes benefits such as-

  • Spot repair of Flat Tyre, Flat Battery
  • Replacement of lost key
  • Replenishment of fuel
  • Towing facility to the nearest workshop if on the spot repair is not possible
  • Alternate cab / taxi service till the vehicle is repaired
  • Urgent transmission of messages to the close relatives
  • Overnight accommodation if required
  • Coordination of Medical Assistance

Zero Depreciation Cover: Zero dep policy comes in handy in-

  • Depreciation of the vehicle not accounted for claims
  • Offers 100% cover for rubber, fiber and metal components of the car without depreciation deduction
  • Applicable to vehicles lesser than 5 years in age

Benefits of Health Insurance Plan

The multiple plans offered by the insurer distributes the range of benefits across all the health insurance plans or in selected plans. The customer needs to consult the individual plan brochure for specifics, as the benefits described below are generic in nature. The major benefits which are mostly included in plans with variation and limits are:

  • Choice of different sum insured coverage up to Rs 25 lakh in Healthline policy
  • In-patient hospitalization covering all medical expenses both for cashless claims in Network Hospitals or for reimbursement in others
  • Pre and post hospitalization cover for days specific to plan covering diagnostic, consultation and pharmacy expenses
  • Daycare treatment for 141 procedures
  • Domiciliary Hospitalization limited to number of days in select plans
  • Some select plans double the sum insured in case of Accident and Critical Illness
  • Free health check-up facility in case of two claim free years
  • Ayush treatment facility to the extent of sum insured
  • Cover for organ donor expenses
  • Cumulative bonus redeemed on renewal
  • Emergency ambulance expenses with specified limits
  • Maternity cover for specific limits, with newborn baby cover
  • Outpatient, Dental, Spectacles, Contact Lenses up to specific limits for every 2 years
  • Childhood and Extended hospitalization up to specified limits
  • Pre policy medical screening required for below 45 years of age
  • Tax savings is allowed under Section 80D of the Income Tax Act, 1961 subject to fulfilling applicable conditions.

Cholamandalam General Insurance Product Portfolio

Though the insurer offers general insurance plans in several verticals, the scope here is conned to only Motor and Health Insurance.

Chola MS Motor Insurance

The motor insurance offers the following plans with comprehensive coverage:

  • Chola MS Car Insurance:
  • Third Party Insurance
  • Comprehensive Insurance
  • Own Damage Insurance
  • Zero Depreciation Insurance
  • Chola MS Bike Insurance:
  • Liability Only Insurance
  • Comprehensive Insurance
  • Own Damage Insurance

Chola MS Health Insurance

Under its health insurance domain, the provider offers the following policies with a cost-effective premium:

  • Chola Healthline
  • Chola Covid 19
  • Chola Flexi Healthline
  • Arogya Sanjeevani
  • Chola Hospital Daily Cash
  • Chola Super Top Up Insurance
  • Chola Critical Illness
  • Chola Personal Accident Insurance

Chola MS General Insurance Renewal Process

Renewal of a policy ensures that the policyholder continues to enjoy the fruits of coverage uninterrupted as a means of risk protection. The renewal option available is both Offline and Online with its typical advantages.

In the case of Motor Insurance, it is always done prior to the expiry of the policy.  As an outcome, the policyholder may lose out on earlier benefits. In the case of Health Insurance, a grace period is allowed within which the policy can be renewed. The other important aspect that should heavily weigh on the mind of the policyholder is the manifold loss in case of lapse of Motor Insurance Policy. It is illegal to drive on Indian roads as Motor Insurance is a statutory requirement, not to mention the financial liabilities it may entail in the event of an accident. The renewal process for motor and health insurance policies is not dissimilar to warrant independent description. It is as much true for the offline process as the online.

Offline Renewal Process of Cholamandalam General Insurance

Chola MS General Insurance has an elaborate delivery system for policy renewal through the agents or the branch offices. The policyholder may use the branch locator in the official portal to find the nearest branch, which can be visited for the mandatory renewal. The renewal form is filled up, with the intended changes in the options and or enhancement of cover. Additionally, the No Claim Bonus is also redeemed at renewal to the benefit of premium cost. The payable premium is then paid by means of a cheque or DD to ensure continuation of cover for another term. The policy document is preserved for keepsake.

Online Renewal Process of Cholamandalam General Insurance

The option to the policyholder is always open for renewing the policy through a third-party such as paisawiki.com with equal convenience and comfort. Only if porting is involved, comparison of plans may be handy at Paisawiki.com portal. The steps involved in renewal are simple and convenient. In case of third-party policy renewal, the steps are:

  • Step 1:Go to the paisawiki.com and explore the “Renew” option. Entry of basic information, which are the Policy Number and Policy Date etc. are required.
  • Step 2:On the new page, the policy information is displayed for reviewing and making suitable changes and enhancements with add on. It is also here that the applicable No Claim Bonus or Cumulative Bonus, if any, is redeemed to reflect in the payable premium quoted. In the case of Motor Insurance, the IDV is displayed, which effectively is the amount of cover.
  • Step 3:The payable premium being accepted, leads the policyholder to the premium payment page where the mode of payment Debit / Credit Card or Net Banking is selected to execute digital payment.
  • Step 4:The Renewal acknowledgement is saved and the fresh Policy Document is emailed to the registered address.

Cholamandalam General Insurance Exclusions

Prior to delving into the details of the claim process, it is imperative that the policyholder is aware of what is not covered both in the case of motor as well as health insurance. It helps to absorb the shock and disappointment when a claim is repudiated on technical ground, which the policyholder should have been aware of in the first place.

Exclusions of Cholamandalam Motor Insurance Plan

Following things are not cover in Motor Insurance

  • When the policy is not in force due to failure to renew prior to its expiry.
  • Cover excludes depreciation.
  • Any electrical or mechanical breakdown is beyond the purview of the policy.
  • Driving under the influence of intoxicants is excluded.
  • Damage to the vehicle due to acts of war or similar situations.
  • Activities that are considered illegal.
  • Driving without a valid license or the Learner unaccompanied by a valid license holder.
  • Normal wear and tear until damaged in an accident, are excluded.
  • Damage due to negligence and driving the vehicle beyond its accepted capacity.

Exclusions of Cholamandalam Health Insurance Plan

The various factors of exclusion in health insurance to be considered to ensure that the claim is admitted are:

  • Initial Waiting Period: It is the period for admitting claim immediately after inception, usually 30 days. For Critical Illness it is 90 days.
  • Specific Waiting Period:  A period of 24 months applied to certain specific diseases
  • Pre Existing Diseases: The period for admitting claim is 48 months.
  • Survival Period: Usually starting at 30 days after a Critical Illness has been diagnosed.
  • General Exclusions: It covers for all those treatments and medical conditions Congenital Disorders, AIDS, HIV, STD, Self-inflicted injury, attempted suicide, substance abuse, nuclear and similar perils.

Cholamandalam General Insurance Claim Process

The ultimate experience of the policyholder is how the claim settlement process pans out. The important factors that attract scrutiny are the Claim Settlement and Claim Incurred Ratios. Chola MS General Insurance Company Ltd. is no exception in arranging for a claim system that is simple, yet effective and quick to mitigate the trauma of the policyholder, both in the case of Motor and Health Insurance.

Claim Intimation

The first step to any claim is intimation, which is the precursor to claim registration. The options open to the policyholder is:

  • Calling at the toll-free number 1800-208-5544
  • Email at This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Once the intimation is given Chola MS will be more than happy to guide and assist the policyholder to a seamless claim experience.
  • In health insurance specially, this Intimation imports different connotationsin both cashless and reimbursement claims.

Cholamandalam Motor Insurance Claim Process

After the intimation has been given, other steps need to be initiated for the actual claim disposal process to commence. These include:

  • The vehicle is sent to the Chola MS approved network garage for repairs. The vehicle can be towed if Roadside Assistancecover is available or doorstep pickup service may be requested.
  • The surveyor visits the spot or the garage and inspects the damaged vehicle.
  • Collects the requisite documents.
  • The person assesses the damage and an estimatefor repairs is prepared.

Cholamandalam General Insurance Cashless Claim

When the repair services are taken from a network garage, the insured can claim for cashless services. The claim steps are:

  • Surveyor approves the cost of repairs.
  • Repair work is undertaken and the report submitted to the surveyor and payment is released in favor of the garage,
  • The repaired vehicle is delivered to the policyholder.  

Reimbursement Claim of Cholamandalam General Insurance

Steps for reimbursement claim are:

  • Repairs are undertaken at the garage.
  • The cost of repair is paid by the policyholder.
  • Appropriate Cholamandalam Insurance Claim Form along with the Bill, Payment Receipt and other documents are submitted to the Chola MS General Insurance Co. Ltd. office by the insured.
  • The claim is processed and the approved amount is remitted to the policyholder’s account to settle the claim.

Chola MS Health Insurance Claim Process

With health insurance, the claim can be made for both cashless and reimbursement claim. The hospitalization can be either planned or emergency case.

Cholamandalam Health Insurance Cashless Claim for Planned Hospitalization

Cashless claims are available at network hospitals only. The steps are as mentioned below:

  • The policyholder must involve the hospital help deskwith the proposed hospitalization and the procedures to be undergone along with an E-health Card and a valid Photo ID Card at least 48 hours prior to the admission.  
  • The pre-authorization is sought from Cholamandalam General Insurance Co. Ltd. through a request form duly endorsed by the hospital.
  • The insurer evaluates the claim and accords pre-authorization approval based on policy schedule and inherent terms and conditions.
  • After treatment, the policyholder signs the documents and gets discharged, post final approval.
  • The bills are directly paid by the insurer to the hospital to settle the claim fully.

Cholamandalam Health Insurance Cashless Claim for Emergency Hospitalization

In case of emergency hospitalistaion, the below-mentioned claims steps are to be followed:

  • Emergency hospitalization must be intimated to Chola MS General Insurance Co. Ltd. within 24 hours.
  • The hospital help deskverifies the E-Health card and a valid Photo ID Card.
  • Hospital validated pre-authorization request is sought from the insurer.
  • Chola MS General Insurance Co. Ltd. evaluates the claim and approves pre-authorization based on the policy schedule and inherent terms and conditions.
  • After treatment, the policyholder signs the documents and gets discharged post final approval.
  • The bills are directly settled with the hospital by the insurer.

Cholamandalam Health Insurance Reimbursement Hospitalization Claim

Reimbursement claim is registered in case the treatment is taken from a non-network hospital or if the cashless claim is rejected by the insurer. The steps are as mentioned below:

  • Either planned or emergency, the policyholder has to intimate the insurer in the same timeline applicable for cashless claim.
  • The policyholder gets treated and discharged, clearing all the bills.
  • The claim is submitted with Cholamandalam Insurance Claim Form and requisite documents.
  • Cholamandalam Insurance Claim Status can be checked at the official portal.
  • The insure then processes the bill, approves it and pays the claim proceeds to the credit of the policyholder’s account.

Cholamandalam Insurance Premium Payment

The extensive delivery eco-system developed by Cholamandalam General Insurance Co. Ltd. offers comfort and convenience to the consumer for premium payment, both in the Offline and Online modes. While the traditional mode widely persisting in India is Offline, the new generation is inclined towards Online mode for its convenience, inherent benefits and 24/7 availability. The premium payment process in Motor Insurance and Health Insurance requires a separate description for reasons already specified earlier in the discussion.

Online Cholamandalam Health Insurance Premium Payment

The mode is as convenient at paisawiki.com as the official portal. Additionally, the facility to compare plans and model a suitable plan covering cost benefit analysis is possible in such aggregator websites. The steps for Cholamandalam Insurance Online Payment through paisawiki are described below:

  • Step 1: The process is initiated by input of the plan cover choice – Contact Number, Individual or Family.
  • Step 2: Enter some basic details like:
  • Age and Date of Birth
  • Gender
  • Area PIN Code for Zone identification
  • Health Related information like Pre Existing Disease, Smoker or not etc.  
  • Step 3: Select the plan options and add on covers for Premium Payment. One can compare the premiums by clicking on the compare premium option.
  • Step 4:The Premium Payment page opens up for payment in a secure gateway using available options and the process is over.
  • Step 5:The Policy Document can be downloaded for records, subject to compliance of other formalities, if any, being the culmination of Cholamandalam Insurance Online Payment.

Offline Cholamandalam Health Insurance Premium Payment

The premium payment in case of health insurance requires greater planning, which not only involves greater homework, but also meticulous considerations of coverage, cost and exclusions. The nearest branch or the agent is the best bet in the traditional Offline Premium Payment method in health insurance. Additionally, the assistance of an Advisor can be sought in the branch to fill the Proposal Form and choose the best combinations of cover and add-on to model a comprehensive health protection plan. It is important to remember that in health insurance, the sharing of data, especially relating to health is fully transparent to obviate repudiation of claims in future. On submission of the form along with requisite documents, the proposal is processed and approved, subject to compliance of other formalities like pre policy medical screening, if applicable. The policy document is handed over for record.

Online Cholamandalam Motor Insurance Premium Payment

The consumer is given a choice of visiting paisawiki.com to initiate the payment process. With paisawiki.com the consumer is further benefited with inherent advantages like comparison of different plans and modeling the desired motor insurance plan.

The online steps involved are:

  • Step 1: The process is initiated by either providing the Vehicle Registration Number. The other data necessary for the process to proceed are:
  • Make and Model of the vehicle
  • Year of Manufacture
  • Expiry Date
  • Fuel type
  • Type of previous policy if any
  • Claim history
  • Previous NCB
  • Name of the previous insurer
  • Step 2: Input the contact number to become the primary mode of communication with Chola MS General Insurance Co. Ltd.
  • Step 3: Select the plan options for premium payment.
  • Step 4:The premium payment page opens up for payment in a secure gateway, using available options and the process is over.
  • Step 5:The policy document can be downloaded for record, being the culmination of Cholamandalam Insurance Online Payment.

Offline Cholamandalam Motor Insurance Premium Payment

The primary step is locating the nearest branch. The portal has a Branch Locator button to assist. At the branch, the consumer gets to discuss the pros and cons with the assistance of Advisors or Agents to decide and complete the Proposal Form. On submission of the form and the supporting documents, the proposal is processed and accepted. Premium payment is done by means of cheque. The policy document is handed over to the consumer.  

Cholamandalam Achievements and Awards

Having crossed many milestones in their pursuit of excellence, they are not short on achievements and awards.

  • Named as one of the Dream Companies to work for in the Private Sector in 2017 by Times Ascent
  • Conferred the award for Best in CSR Practice
  • The Institute of Directors adjudged them as winners of Golden Peacock Award 2017
  • Won the Pride of Tamilnadu Award for General Insurance category in the BSFI Sector
  • Best Health Insurer Claim Team for 2013 at Claim Asia 2014
  • Conferred the Innovation Leader Award in 2012 by Fintelekt.
  • Chola MS was conferred the Financial Insight Innovation Award by Claims Survey Process in The Asian Insurance Congress held in Singapore for mobile Enablement

*Disclaimer: PaisaWiki does not endorse, rate or recommend any particular insurer or insurance product offered by an insurer.

Cholamandalam General Insurance FAQs

Written By: Paisawiki - Updated: 11 December 2020

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