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HDFC Ergo Health Insurance Customer Care
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₹ 5 Lakh Coverage @ ₹ 10/day
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HDFC Ergo Health Insurance Customer Care

HDFC ERGO is one of the leading health insurance providers in India. They currently have 108 branches spread across 91 cities in the country. They have constantly been striving to provide the best insurance services to their customers and have established themselves as an esteemed and trustworthy company over the years. They provide a wide range of policies like home insurance, health insurance, travel insurance, motor vehicle insurance, accident insurance, agricultural insurance, cattle insurance, marine insurance, rainfall index insurance, trade credit insurance, etc.

Apart from the rage of amazing products, the insurer is well-known for resolving customer-related issues, through its robust HDFC Ergo Customer Care department.

What is HDFC ERGO Health Insurance Customer Care?

Apart from their impressive collection of policies and benefits, they also provide impeccable and dedicated customer service. Details about the HDFC ERGO Health Insurance Customer Care service is provided below.

How to contact HDFC ERGO Health Insurance Customer Care?

In case of any grievance regarding the policy or to clear any doubts regarding the plan, the HDFC customer support can be contacted.

The HDFC ERGO Health Insurance Customer Care can be contacted either digitally, via fax or through the post. They provide a timely response, and their grievance redressal is exceptional.

Their official website even offers a “quick chat” feature that the policyholder can utilize to raise a query or a complaint.

The following are the mode of contacts:

For health insurance claims

Fax number

1860 2000 600

Customer support number

022/0120 6234 6234

Authorization queries and issues

Mail ID

This email address is being protected from spambots. You need JavaScript enabled to view it.

Health insurance claim related queries

Mail ID

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Media related clarifications and queries

Mail ID

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Grievance regarding HDFC ERGO Health Insurance

Toll-Free Number

1800 2700 700

Mail ID

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Network Hospital Issues

Mail ID

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Written Queries

-HDFC ERGO General Insurance Co. Ltd.,

R.R. Tower II, 2nd Floor, No: 94/95,

T.V.K Industrial Estate, Guindy,

Chennai – 600032.

-HDFC ERGO General Insurance Company Limited,

5th Flr, Tower 1, Steller IT Park,

C25, Sector-62, Noida - 01

HDFC ERGO Health Insurance Grievance Redressal

The HDFC ERGO Health Insurance generally takes around ten days to investigate the query and respond. Any news about delay in clarification will be reported to the policyholder. In case the insured is not satisfied with the response received, they can further escalate the matter. This can be done in the following levels:

  1. Online submission of a grievance form, on the official website of the insurance provider, addressed to This email address is being protected from spambots. You need JavaScript enabled to view it.
  2. In case of non-response for 15 days since the grievance report, or if the policyholder is still unhappy with the response received, a mail can be sent to This email address is being protected from spambots. You need JavaScript enabled to view it.
  3. In case the grievance remains unresolved, the policyholder can contact the Insurance Ombudsman. A list of the Insurance Ombudsman can be found on the official website of the insurance provider.

The address of the main office of the HDFC ERGO General Insurance Company is as follows:

HDFC ERGO General Insurance Company Limited,

Eastern Business District (Magnet Mall), D- 301, 3rd Floor, L.B.S. Marg,

Bhandup (W) Mumbai –78.

Address of their registered office:

            HDFC ERGO General Insurance Company Ltd.,

            1st Floor, HDFC House, Backbay Reclamation,

HT Parekh Marg, Churchgate,

Mumbai –20.

General customer care contact:

 Available in the link https://www.hdfcergo.com/customer-care/customer-support.html

Services Offered by HDFC ERGO Health Insurance Customer Care

The HDFC ERGO Health Insurance Customer Support offers the following services:

  • Tracking the policy status
  • Tracking the claim status
  • Enquiring about the due date for payment of premium
  • Intimation of a claim to the policyholder
  • Procedure to update personal details on the website, such as mail I.D., mobile number, address change, etc.
  • Any prospective buyer can look up the various features of the several health insurance policies offered by the company
  • Grievance redressal regarding any query or complaint about the policy
  • Offer feedback on any service provided by them
  • Queries about the renewal of the health insurance

Comparison:

A comparison of the grievance redressal percentage of various insurance providers is given below. This goes on to show the efficacy of the insurance provider’s customer support teams.

Plan

Grievance Redressal

MaxLife

100%

LIC

100%

Bharti AXA   

100%

Aegon Life   

100%

Aviva 

100%

SBI Life         

100%

Future Generali           

100%

ICICI Prudential

99.97%

HDFC Standard

99.85%

Birla Sun Life

99.75%

Bajaj Allianz

99.48%

PNB MetLife

98.32%

Kotak Life

99.29%


Always choose an insurance provider with the maximal claim settlement ratio and grievance redressal percentages.

List of the Major Indian Cities having HDFC ERGO Customer Care Branches

HDFC Ergo Health Insurance customer care offices are to be found in the below major cities in India:

  • Bangalore
  • Chennai
  • Cochin
  • Mumbai
  • Pune
  • Hyderabad
  • Delhi
  • Ahmedabad
  • Kolkata
  • Chandigarh

HDFC ERGO Health Insurance Plans Available

HDFC offers the following health insurance schemes. Each of them comes with its own set of terms and conditions and benefits.

  • Health Suraksha Gold
  • Health Suraksha Gold with Regain & E.C.B.
  • Health Suraksha Silver
  • Health Suraksha Silver with Regain & E.C.B.
  • Critical Illness Silver Policy
  • Critical Illness Platinum
  • My Health Medisure Classic

FAQ

Written By: Paisawiki - Updated: 22 September 2020

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