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*All savings are provided by the insurer as per the IRDAI approved insurance plan. Standard T&C Apply
Bharti AXA is one of the renowned insurance companies in India. It was founded in the year 2008, as a joint venture between Bharti Enterprises and the AXA Group of companies, of which the Bharti enterprise holds 51% of the shares. Presently it has around 104 branches in several cities across the country, with their main headquarters in Mumbai, Maharashtra. This company achieved two ISO certifications within the first year of the establishment itself; ISO 9001:2008 and ISO 27001:2005. As of 2019, Airtel Payments Bank also partnered up with the Bharti AXA Insurance company. Not only are they known for their impeccable policies, but also their excellent customer care response that is also known as Bharti AXA Customer Care.
Bharti AXA customer care is a team of well-trained experts who assist the customers with multiple queries. Bharti AXA has been known to offer various types of health insurance plans and policies to provide coverage for any type of health need. They also provide the option of buying several different add-ons and offer great benefits to the policyholder. The customer care department of the insurer is devoted to help the customers with any of their issues related to a policy, be it claim settlement, renewal, to lodge a complaint etc.
The Bharti AXA health insurance customer care service is top-notch. They provide clarification or rectification regarding any of the below-mentioned queries or issues:
Contacting the Bharti AXA health insurance customer care for any queries is very easy. They have a user-friendly website that is easy to navigate and an excellent grievance redressal system.
Step 1: Visit the official website of Bharti AXA General Insurance Company.
Step 2: From the main menu on the upper right corner of the home page, choose the “customer service” option.
Step 3: On the next page, scroll down to the very bottom where contact numbers, mail IDs and SMS options will be provided. Further options such as do not call, insurance ombudsman, grievance redressal, etc., will be displayed. Clicking on each of these links will provide details about each query.
Upon clicking on the link for grievance redressal, the site will navigate to this page.
Any grievance can be registered or query clarified, by any of the below-mentioned methods:
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Submitting a complaint or query online, through the complaint form provided
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Calling the customer care service at their toll-free number |
1800 102 4444 |
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Queries regarding the purchase of insurance |
080 49010222 |
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Insurance renewal and/ or grievance registration |
1800 103 2292 |
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Claim related queries |
080 4912 3900 |
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E-mail ID |
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Mailing addresses |
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Mumbai |
Registered office Bharti AXA Life Insurance Company Ltd., Unit 1904, Prainee Crescenzo, 19th Floor, Bandra Kurla Complex, G Block, Landmark: MCA Club, BKC Road, Bandra East, Mumbai-400051. |
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Grievance redressal cell Bharti AXA Life Insurance Company Ltd., 3rd Floor, Spectrum Towers, Malad Link Road, Malad West, Mumbai-400064, Maharashtra. |
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Corporate office Bharti AXA Life Insurance Company Ltd., 102, 1st Floor, Raheja Titanium, Off the Western Express Highway, Gurgaon East, Mumbai-400063. |
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Bangalore |
Bharti AXA Life Insurance Company Ltd., First floor, The Ferns Icon Complex, Survey number 28, Doddanekundi, Outer Ring Road, Marathahalli, Bangalore-560037. |
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080 4026 0685 |
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Head customer service |
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Do not call services |
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A grievance can also be lodged by visiting the nearest Bharti AXA Health Insurance branch and registering a complaint with the Grievance Officer.
If any queries or complaints remain unresolved or un-responded to, for 14 days following the registration of complaint, one can contact the head customer service for further assistance. They can also be contacted in case of dissatisfaction with the provided decision or answer.
If the individual is still dissatisfied or their query or grievance remains unresolved, they can contact the Insurance Ombudsman. The Insurance Ombudsman list is provided in the official website of Bharti AXA General Insurance services, along with their contact details.
Bharti AXA Health Insurance Customer Care Branches
Apart from these general customer care lines, a quick google search will provide the list of the local Bharti AXA branches in the individual’s area of residence, along with their contact details. However, the insurer is currently active in the following states:
FAQs:
Ans: The claim settlement ratio (CSR) is the ratio of settled claims to the reported claims in a given year. The CSR for Bharti AXA for the year 2018-19 was 89%.
Ans: This option is to prevent frequent commercial or unsolicited calls to the policyholder. To prevent such unwanted telemarketing calls, one can register their number in the “National Do Not Call Registry”.
Ans: Yes, their customer support line will assist the policyholder with any issues regarding the policy, including claims, emergency hospital admissions, emergency needs etc.
Ans: Bharti AXA Insurance company has a grievance redressal rate of 100%. They offer excellent customer support, and client satisfaction is guaranteed.
