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*All savings are provided by the insurer as per the IRDAI approved insurance plan. Standard T&C Apply
Cholamandalam health insurance or simply Chola MS is a combined venture by Mitsui Sumitomo Insurance Company Limited, Japan, and the Murugappa Group. They are providing health insurance services across India through their 109 official branches with over 9000 agents.
Chola MD health insurance provides you with a hassle-free cashless treatment option, including pre and post hospitalisation cost, ambulance charges, and medical investigations. Their health insurance services are offered to individuals between 18 to 65 years of age. They also offer cumulative bonuses and tax benefits to their customers/policyholders. Moreover, Cholamandalam health insurance customer care is there to assist and guide you 24 hours, apart from taking your complaints.
The best service provider is one that can provide efficient customer support. Cholamandalam health insurance customer care is a well-organised customer support team that assists its customers quite efficiently.
The following points would give a glimpse of their efficiency:
There are various ways to connect to the customer care of Cholamandalam MS General Insurance. One can directly call on their tool-free number at
You can write to them at customercare[at]chola[dot]murugappa[dot]com
The Cholamandalam customer care also can be reachable through SMS at 9500000312.
No matter how clear the instructions are provided in the health insurance policy, still many doubts may come in your mind. There might be some trouble in getting a claim approved or anything else. Customer support is required even from a health insurance provider due to the following reasons:
With an excellent customer support team, Cholamandalam health insurance customer care would entertain you 24 hours. Any complaints or help or support required could be addressed to their customer care services anytime via toll-free phone, email, and SMS helpline services or at their respective nodal/district offices.
There are four levels, starting from level 1 to level 4, to file the complaints. One could escalate the unresolved issues to higher levels in chronological order.
The following procedure however, needs to be followed to file a complaint against any issues in a proper managing way.
Level 1: Grievance Redressal Guidelines
If the issues are not resolved, or you found that the resolution is not appropriate, or for any other unsatisfactory outcome of your complaint, one can escalate the issue further to levels 2 to 4.
The following steps are to be followed here:
With great managerial procedures, transparent addressal system, clear guidelines, approachable employees, Cholamandalam health insurance customer care services are there to help and assist you 24 hours.
Operating with over 1098 branches, Chola MS Genereal Insurance Company has a PAN India presence. Here are the branch offices across the country:
Ans: One can always register any issue with or related to the health insurance policy with the Cholamandalam health insurance customer care services. They have a well-defined, efficient procedure to entertain your queries and complaints. One can reach Cholamandalam health insurance customer care services via telephone, SMS services, email, and even in person.
Ans: Cholamandalam health insurance customer care works 24 hours a day. One can connect to them via phone, SMS, Email etc. One can reach out to them at their respective offices as well in different districts across India.
Ans: Cholamandalam health insurance customer care services have a grievance redressal platform that works at four levels. One can always escalate the issues to higher levels if not satisfied with previous level responses.
Ans: After registering your complaint at level one with the Cholamandalam customer care executives, you will be receiving acknowledgement mail regarding the details of the complaint/issue. They would also provide a tentative time along with the resolution details on that mail itself. Generally, it took around a month to get the issue resolved.
Level two is expected to give a satisfactory response within ten days.
Level 3 has to ensure the application closes satisfactorily within a month of the date of complaint.