Care Health Insurance Customer Care (formerly known as Religare Health Insurance Customer Care)

Care Health Insurance Company Ltd (formerly known as Religare Health Insurance Company Ltd) provides exceptional health insurance plans and an extremely efficient customer care services. The Insurance company is promoted by Fortis hospitals, SRL diagnostics and Religare wellness. Founded in the year 2012, headquartered in Gurgaon, with 7400+ network hospitals, is offering quality health insurance services, with benefits like lifetime renewability, a claim settlement ratio of 93% and grievances resolution rate of 99.30 %. With over 60 offices operating in India, Care Health Insurance (formerly known as Religare Health Insurance) covers a large customer base, with expertise in preventive and other healthcare services and financial assistance.

What’s Care Health Insurance Customer Care (formerly known as Religare Health Insurance Customer Care) Cell?

The staff and experts at Care Health Insurance (formerly known as Religare Health Insurance) make a sincere effort to provide the best customer experience and satisfaction through their efforts, their policies and handling of customer queries and grievances. The company offers a wide array of health insurance products with a convenient claim settlement procedure. Here are different ways to contact the Care Health Insurance Customer Care (formerly known as Religare Health Insurance Customer Care) Cell anytime, anywhere, for any issue.

How to Connect Care Health Insurance Customer Care (formerly known as Religare Health Insurance Customer Care)?

Self Help Portal:

Care Health Insurance Customer Care (formerly known as Religare Health Insurance Customer Care) service offers a self-help website through which policy holders can make certain modifications like putting a request for issuing policy documents, booking a health check, renewals, status updates, tracking the status of various requests and confirmation of changes done, change in contact details like phone number address, mobile number and much more. Let us look at various services offered by the self-help portal

Change Request in Policy

One can change address, email ID, Mobile number, Date of birth and nominee details through this.

All one must do is to fill a form by filling in relevant details like:

Request related to

• Email id of the policy holder
• First and Last Name
• Policy Number of Client ID
• Phone Number
• Verification code (which will be sent as an OTP)
• And finally, a message box where the policy holder can put in the change request.
• Click on submit and the issue will be resolved.

Policy Related Request: One may request

• A soft copy of the policy or a certificate for section 80D
• Issue a health card
• Requesting for a hard copy of the policy kit
• Request for a hard copy of the policy certificate.

Annual Health Check-up

• One can book an appointment through this
• Modify an existing appointment
• Reschedule an appointment that is already fixed.
• Cancel an appointment.

Renewal Related Request

• Renew now feature
• Request for a renewal notice

Downloads

• One can download any kind of forms from this feature
• One can go through the terms and conditions of the policy document

Track Your Status

• One can track the status of any request that has been places at the self-help portal.

Grievance Redressal

There could be several queries, concerns, customer grievances, unresolved issues and requests that need to be addressed. There is a dedicated team of experts working on grievance redressals regarding Care Health Insurance (formerly known as Religare Health Insurance) and its policies. One can follow the below mentioned steps to get his query resolved as soon as possible:

Step 1 – The customer or policy holder can use any of the following ways:

• Call at their 24*7 Customer service department at 1800 - 102 - 6655 / 1800 - 102 - 4488 / which is a Toll-Free number or 1860-500-4488
• Email at This email address is being protected from spambots. You need JavaScript enabled to view it.
• Write them a letter at:

Customer Service, Care Health Insurance Company Ltd (formerly known as Religare Health Insurance Company Ltd),

Unit No 604-607, 6th floor, Tower C, Unitech Cyber Park, Sector 39,

Gurugram – 122001

OR

Care Health Insurance Company Ltd (formerly known as Religare Health Insurance Company Ltd), Vipul Tech Square, Third Floor, Tower C, Sector – 43, Golf Course Road, Gurgaon, India – 122009

OR

Care Health Insurance Company Ltd (formerly known as Religare Health Insurance Company Ltd), (Registered Office), Fifth Floor, No.19, Chawla House, Nehru Place, New Delhi, India – 110019

• Visit any of their local branches
• Visit the company’s website for options like:
  • Request a call back
  • Reach us
  • Send an Email 

Step 2 – If the resolution is unsatisfactory and the issue remains unresolved then the policy holder can directly mark an email to the Manager of the Customer service department.

Step 3 – If again, the issue is not resolved, the policy holder can email the head of the customer care department of Care Health Insurance (formerly known as Religare Health Insurance).

Step 4 – Finally, the customer can contact the Insurance Ombudsman if the customer care department of Care Health Insurance (formerly known as Religare Health Insurance) is unable to take care of the problem or grievance of the customer.

Care Health Insurance Customer Care (formerly known as Religare Health Insurance Customer Care) Branches Across India

The below are some of the major India cities where Religare branche offices with customer care department can be found actively working. The major cities are:

• New Delhi
• Mumbai
• Kolkata
• Chennai
• Pune
• Gurgaon
• Lucknow
• Bengaluru
• Indore
• Dehradun
• Jalandhar
• Kochi
• Guwahati
• Pondicherry

Frequently Asked Questions – FAQs