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Max Bupa Health Insurance Customer Care
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Max Bupa Health Insurance Customer Care 

Max Bupa Health Insurance is a joint venture between Max India and Bupa, a UK insurance service provider. It started its operations in 2010 and has been a renowned life insurance service provider. It is trusted by thousands of people who have purchased policies and secured their life and family's future by associating with Max Bupa. 

The insurance provider has a variety of policies available as per the needs and requirements of the people. It has tailor-made policies suitable for every individual and ensures world-class services to the insured. To ensure customer satisfaction and deal with their day-to-day queries, the insurer has robust Max Bupa Health Insurance customer care. It is a team of experts that resolve every query of the individual. 

Max Bupa Health Insurance Customer Care

Max Bupa customer care is responsible for all customer-related issues regarding a particular product. A policyholder can have a number of queries regarding updates, policy renewal, and claim filing. The insurer has set up various communication channels to help the customers get answers to their questions.  Dedicated customer care services via call, email, and multiple branches in different cities work to resolve the queries and ensure that customers are happy with the policy and their association with Max Bupa.

Max Bupa Health Insurance Customer Care Details

The insurance service provider has set up a dedicated line of service to resolve the queries of the policyholders, and one can reach out to the customer service representative using the below toll-free numbers:

  • Toll-Free number: 1800 310 3333
  • Alternate line: 011-66326666

A customer can also mail their concerns and queries to This email address is being protected from spambots. You need JavaScript enabled to view it.. The response time of the team is 48 hours. A customer should provide complete details to the team like name, policy number, and concern so as to find details in the system and make changes as required.

Ways to Reach out to Max Bupa Health Insurance Customer Care

There are multiple ways to reach out to the customer care service providers of the insurer, and only the relevant departments will have details about the queries. Details regarding the claim must be asked from the claims department, and general queries like KYC update, policy renewal, and premium payment must be asked from the regional or local office of the insurer. 

Customer Service Centre and regional offices

The corporate office of the insurance company

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. for any insurance queries

Regional and Zonal heads for issues not resolved about by customer care centres

Writing grievances and complaints directly to the corporate office 

Customer Related Queries Solved by Max Bupa Customer Care 

Some of the frequently asked questions by policyholders are listed below:

  • Policy renewal: A health insurance policy has to be renewed every year to avail the benefits of the renewal instructions are for every year. An insured person might have queries regarding the policy renewal and when it is due.
  • Upcoming Premium: Customers often have queries regarding the upcoming premium of the policy and when it will be charged. It is sometimes also required to change the premium payment procedure as an auto-debit from the account is not allowed.
  • Change of Details: An insured person might want to change address, mobile number, alternate number, and other personal details. One should contact the customer care centre for changing these details.
  • Claim Settlement: An insured individual might have queries around existing claims and previous claims. Consulting the claims department of the insurer will help in these cases. Documents required for filing the claim should be confirmed by the insurer.
  • Policy Cancellation: A policyholder might not want to continue with the policy for multiple reasons, and will have queries regarding the cancellation and charges if any. Reaching out to the customer care or the local office of the insurance provider will resolve the issue.
  • Getting a New Policy: Some policyholders might want to buy a new policy and will have queries regarding that.
  • Change of Emergency Contact Number: An emergency contact number is a person who will be contacted in case of any urgent needs. If a policyholder wants to make a change, they will have to contact the customer care centre for changing the details and must have relevant documents ready for instant help.
  • Hospitalisation: At the time of hospitalization there may be multiple queries and questions regarding the admission, policy number, and other details.
  • Changing the Policy: An insured might want to change the policy to get more benefits and will require details regarding updating the policy and increasing the cover. 

Corporate Office of Max Bupa Health Insurance

All the service centres and corporate offices of the service provider are available at the service of the customers and one can reach out to them for any queries. The representatives at the office are available with the details to help the customers and provide them with the required details. The corporate office is registered at the below address and a policyholder can also write a letter stating the details of the policy and the query.

Max Bupa Health Insurance Company Limited

B-1/ I-2 Mohan Cooperative Industrial Estate

Mathura Road, New Delhi- 110044

Phone: 011-30902000

FAQs

Written By: Paisawiki - Updated: 22 September 2020

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