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*All savings are provided by the insurer as per the IRDAI approved insurance plan. Standard T&C Apply
Max Bupa Health Insurance is a joint venture between Max India and Bupa, a UK insurance service provider. It started its operations in 2010 and has been a renowned life insurance service provider. It is trusted by thousands of people who have purchased policies and secured their life and family's future by associating with Max Bupa.
The insurance provider has a variety of policies available as per the needs and requirements of the people. It has tailor-made policies suitable for every individual and ensures world-class services to the insured. To ensure customer satisfaction and deal with their day-to-day queries, the insurer has robust Max Bupa Health Insurance customer care. It is a team of experts that resolve every query of the individual.
Max Bupa customer care is responsible for all customer-related issues regarding a particular product. A policyholder can have a number of queries regarding updates, policy renewal, and claim filing. The insurer has set up various communication channels to help the customers get answers to their questions. Dedicated customer care services via call, email, and multiple branches in different cities work to resolve the queries and ensure that customers are happy with the policy and their association with Max Bupa.
The insurance service provider has set up a dedicated line of service to resolve the queries of the policyholders, and one can reach out to the customer service representative using the below toll-free numbers:
There are multiple ways to reach out to the customer care service providers of the insurer, and only the relevant departments will have details about the queries. Details regarding the claim must be asked from the claims department, and general queries like KYC update, policy renewal, and premium payment must be asked from the regional or local office of the insurer.
Customer Service Centre and regional offices
The corporate office of the insurance company
Regional and Zonal heads for issues not resolved about by customer care centres
Writing grievances and complaints directly to the corporate office
Some of the frequently asked questions by policyholders are listed below:
All the service centres and corporate offices of the service provider are available at the service of the customers and one can reach out to them for any queries. The representatives at the office are available with the details to help the customers and provide them with the required details. The corporate office is registered at the below address and a policyholder can also write a letter stating the details of the policy and the query.
Max Bupa Health Insurance Company Limited
B-1/ I-2 Mohan Cooperative Industrial Estate
Mathura Road, New Delhi- 110044
Ans. A cashless claim facility is provided at the network hospitals of the insurer in which the medical bill is directly paid to the insurance provider. Only those expenses will be paid that are covered under the policy.
Ans. Max Bupa is a leading health insurance provider and has a number of tailor-made health insurance policies for every individual. One can buy individual, family, and extended member health insurance.
Ans. One can write to the corporate office of the insurer, stating the details of the queries. Please don't forget to mention the policy number and other relevant information.
Ans. For issues against the claims filed, one can reach out to the local and regional office of the insurer and ask about the delay in processing the claims.
Ans. IRDA states that an insurance provider has to settle the claim in 30 days of receiving the request.