Paisawiki is a Part of Logo
Get insured from the comfort of your home No medicals required

Tell us about you

National Health Insurance Customer Care
250+ Plans 18 Insurance Companies
₹ 5 Lakh Coverage @ ₹ 10/day
7 Lakh+ Happy Customers

*All savings are provided by the insurer as per the IRDAI approved insurance plan. Standard T&C Apply

National Health Insurance Customer Care 

National Insurance Company Limited (NICL) is one of the oldest insurance providers in India. They are a government-owned company that was established in 1906 and then nationalised in the year 1972. They specialise in offering several kinds of insurance plans and policies. Their main headquarters are based in Kolkata, and they have 1350+ branches in several cities all over the country.

The Economic Times recognised the National Insurance Company as one of India’s Premium Brands, and they were awarded the “Symbol of Excellence” certificate in 2017 for their contribution. The NIC aims to offer financial aid in the form of insurance, to those areas that are not generally exposed to such services. They have been known for their flexible insurance policies that can be tailored to meet individual needs. The health insurance services provided by them also come with these benefits. The National health insurance customer care is also one of the best in India.

What’s National Health Insurance Customer Care?

The National Insurance Company has had a very loyal customer base for the past several decades, given its excellent customer support system. National Health Insurance Customer Care offers the following services:

  • They offer assistance to both their clients and a prospective buyer, with the purchase of a plan.
  • They settle any queries regarding the features and benefits of a particular plan.
  • They offer insight into the terms and conditions associated with each plan.
  • Any clarification regarding the IRDAI (Insurance Regulatory and Development Authority of India) guidelines on health insurance policies will be handled by them.
  • Aid with cashless treatment facility at their member hospitals within the network of hospitals serviced by them.
  • Assist with any claim related issue; whether it is to file a claim request or track the status of a claim.
  • Assistance with plan renewal and payment of renewal premiums.
  • Addressing any complaint or grievance submitted by the client and promptly resolving them.
  • Assistance with updating or changing the address or any other personal and contact information in the policy.

How to Contact National Health Insurance Customer Care?

The National Health Insurance Customer Care service can be contacted via e-mail, by calling their toll-free number, sending a written post to their branch office or directly visiting one of their offices to register a complaint or have a query clarified.

The NIC has a grievance redressal rate of 97.07%, and the percentage of Incurred Claims Ratio (ICR) is 114.24%., as of 2019. ICR is the ratio of the claims settled by them, to the total premiums paid to them in one financial year.

Toll-free customer care number

1800 200 7710

Number to their head office, Kolkata

22831705

The fax number of their head office

22831740

E-mail Addresses

For unresolved grievances

This email address is being protected from spambots. You need JavaScript enabled to view it. 

To report fraud of any kind

This email address is being protected from spambots. You need JavaScript enabled to view it. 

Customer support

This email address is being protected from spambots. You need JavaScript enabled to view it. 

General queries or technical issues

This email address is being protected from spambots. You need JavaScript enabled to view it.

Postal address of their registered main office

No.3, Middleton Street,

Prafulla Chandra Sen Sarani,

Kolkata- 700071

West Bengal

The NIC has branch offices in all the major cities in India. Any issue or grievance will be resolved within 14 days from submission of the complaint. If the issue still remains unresolved, it can be taken to the notice of the insurance company’s head office. If still unresolved, it can be escalated further to the Insurance Ombudsman.

About National Health Insurance

The National Insurance Company offers a wide range of health insurance plans with flexible options to customise them to a person’s specific needs. Health insurance plans are of utmost importance to those having a stressful lifestyle, those having a family history of critical illnesses such as heart problems or cancer, those not following a healthy lifestyle and so on. Although, everyone should have a health insurance policy in place to deal with situations such as the current coronavirus pandemic.

The following are the health insurance plans offered under National health insurance:

  • National Insurance Mediclaim Policy
  • National Insurance Mediclaim Plus Policy
  • National Insurance Critical Illness Policy
  • National Insurance Parivar Mediclaim Policy
  • National Insurance Janata Personal Accident Policy
  • Varishtha Mediclaim Policy for Senior Citizens
  • National Insurance Individual Personal Accident Policy

FAQs

Written By: Paisawiki - Updated: 21 October 2020

Top Articles

Best Health Insurance Plans in India

Best Health Insurance Plans in India

Best Health Insurance Plans in India 2020 Drafting a sound financial plan is challenging to an individual for reasons more than one. The primary aim of the plan is to cater for financial cover for life goals and long term wealth creation in the fo...
Best Health Insurance Plan For Senior Citizens

Best Health Insurance Plan For Senior Citizens

Best Health Insurance Plan For Senior Citizens When it comes to a health insurance plan it is more than a necessity in today’s times. As we know and will even agree that any eventuality does not come with prior notice or information. In any cas...
Best Health Insurance Companies in India 2020

Best Health Insurance Companies in India 2020

Best Health Insurance Companies in India 2020 Agent: Sir, what type of health policy do you want? Buyer: Yaar kuch bhi de de, sare to same he hote hai almost. Agent: No sir, there are multiple types as per the requirement. Buyer: Achcha, policy...
Best Maternity Insurance Plans in India

Best Maternity Insurance Plans in India

Best Maternity Insurance Plans in India Health insurance with maternity cover and childcare benefits provide for the expenses incurred before, after, and during the delivery process of a child. Expecting parents are often bombarded with expenses ...
Best Dental Insurance Plans in India

Best Dental Insurance Plans in India

Best Dental Insurance Plans in India One of the scariest aspects of everyday life is going to see a dentist. A simple toothache can turn a happy day into a painful experience. And we can’t ignore the expenses associated that can’t assume to be...