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Oriental Health Insurance Customer Care
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Oriental Health Insurance Customer Care

Established in the year 1947, Oriental Insurance Company is a fully owned subsidiary of the Oriental Government Security Life Assurance Company Ltd. This insurance company was essentially founded to carry out the general insurance business of the brand. Oriental Insurance Company is headquartered in New Delhi and has more than 1800 branches across diverse cities. They also have around 30 regional offices across major Indian cities.

Oriental Insurance Company offers a plethora of health insurance products that are designed for the distinct needs of people. These policies can be purchased for a whole family, or simply an individual. Some of these policies might be customized as per the preferences of discerning customers.

Oriental Health Insurance Customer Care

Oriental Health Insurance Customer Care looks after customer related issues and queries. Any new applicant of Oriental health insurance or existing policyholders can visit the official website of the company for various queries, such as:

  • View/Change policy details
  • Track request status
  • Enquiry Form
  • Pan India Surveyor List
  • List of GNOs at Head Office and Regional Offices
  • Report a grievance or lodge a complaint
  • Give feedback on the service
  • Forms and Downloads
  • Direct or cashless settlement
  • Claim registration
  • Insurance renewal reminders
  • Renew policy
  • Share appreciation
  • FAQs
  • Cashless hospitals
  • Raise a new query
  • Locate:
  • Agents
  • Network hospitals
  • Office
  • TPA
  • Workshops providing cashless facility

The applicant or policyholder would have to select the option they desire to get further details on, and would subsequently be asked to provide certain details to acquire relevant information.

Contact Details of the Oriental Health Insurance Customer Care

Here are the multiple channels with the help of which policyholders or applicants can get in touch with the Oriental health insurance customer care department:

  • Phone Call: In case one has an urgent query and desire to get instance assistance, they can easily opt to give the Oriental health insurance customer care a call. Their phone numbers are:
  • 1800-118-485(Toll-Free)
  • 011-33208485((normal charges apply))

As people give the above numbers a call, they would get to hear certain Interactive Voice Response (IVR) instructions. They will have to follow the instructions given, and most probably have their queries resolved within a few minutes. However, in case they do not find an adequate solution to their problem, they must get themselves directly connected to a customer care executive and have a one-to-one conversation.

  • Email: One may get in touch with the Oriental Health Insurance Customer Care through their email ID. They just have to drop their query on any of the email addresses mentioned below (on the basis of the type of their query)
  • This email address is being protected from spambots. You need JavaScript enabled to view it. - For general insurance inquiries
  • This email address is being protected from spambots. You need JavaScript enabled to view it. - For online insurance related queries
  • This email address is being protected from spambots. You need JavaScript enabled to view it.: For rural and social insurance related queries
  • This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it.: For vigilance authority related queries
  • For health insurance related queries:
  • For PPN and Hospital Related Queries:
  • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • For Migration or Portability:
  • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • This email address is being protected from spambots. You need JavaScript enabled to view it.

Customer care executives belonging to the Oriental Health Insurance shall get back to the person shortly after they have emailed their relevant query.

  • Branch: People may even directly visit any Oriental Insurance branch office to have their queries answered directly. They may use the office locator present on the Oriental Insurance website to find the insurer's nearest office.

Oriental Health Insurance Customer Care: Complaint Redressal

Oriental health insurance customer care might be contacted through multiple channels for complaint redressal. The following will provide a better insight into them: 

  • Email: Any Oriental insurance customers having issues regarding their health insurance may send an email at This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.. Anyone having a grievance or desiring to file a complaint related to an online insurance policy can do so by contacting the insurer's customer support team at This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Social media: Policyholders can raise a complaint at any of the social media platforms of Oriental insurance.
  • Website: Policyholders can log into the website of the Oriental insurance and get their complaint registered. The status of their complaints can also be easily tracked through the website.

Letter: Policyholders may also send a duly signed letter mentioning their complaints or queries to the office at Asaf Ali Road, New Delhi.

Apart from the channels given above, one may even visit any of the Oriental Insurance local branches to get their issue resolved promptly.

Oriental Health Insurance: Corporate Offices

Oriental Health Insurance has its corporate headquarters in Delhi.  In addition to that, they have their regional offices in:

  • Ahmedabad
  • Ambala
  • Bengaluru
  • Bhubaneshwar
  • Chandigarh
  • Cochin
  • Chennai,
  • Coimbatore
  • Dehradun
  • Guwahati
  • Hubli
  • Hyderabad
  • Indore
  • Jaipur
  • Kolkata
  • Lucknow
  • Madurai
  • Mumbai
  • Nagpur
  • Patna
  • Pune
  • Raipur
  • Vadodara
  • Visakhapatnam

Features and Benefits of the Oriental Health Insurance

Health insurance policies from Oriental Insurance come with the following features and benefits:

  • Health insurance policies provided by the insurer can cover a maximum of 7 people, with up to 4 adults and 3 children.
  • Their insurance plans come with a lifelong renewability benefit.
  • For every 4 continued claim-free years, a free health check-up is provided.
  • This company has a low claim rejection record.

FAQs

Written By: Paisawiki - Updated: 22 September 2020

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