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Reliance Health Insurance Customer Care
250+ Plans 18 Insurance Companies
₹ 5 Lakh Coverage @ ₹ 10/day
7 Lakh+ Happy Customers

*All savings are provided by the insurer as per the IRDAI approved insurance plan. Standard T&C Apply

Reliance Health Insurance Customer Care

An all-round health coverage acts as the best balm on financial worries while mitigating external risks. Reliance Health Insurance is a progressive health insurance plan which has been serving its customers and their transcending insurance needs with proficiency. In 2006, Reliance Group commenced its health division, as a subsidiary of Reliance Anil Dhirubhai Ambani Group, called Reliance Health.

Reliance has led the path as a serviceable insurance firm since 2000. In the same way, Reliance Health Insurance Customer Care has been equitably branched out across the country, offering plenty of health solutions to varied customer needs. As per the IRDAI, Reliance Health Insurance’s incurred claims ratio for F.Y. 2017-18 is 106.5%.

Reliance Health Insurance Customer Care

Reliance Health has built an empathetic customer care unit, guiding its customers with a modest and helpful approach. The customer care team at Reliance Health Insurance Customer Care addresses queries and redresses grievances with expertise. The insurer can be reached on the official website for addressing the following queries:

  • A walkthrough for health insurance products
  • Add/change policy details
  • Claims – cashless or reimbursement
  • Connect to customer care
  • Refunds at wellness centres
  • Downloads
  • EMIs for premiums
  • FAQs
  • Locate the nearest Reliance help centre
  • Locating cashless hospitals
  • Lodging a complaint or grievance reporting
  • Online policy renewal
  • Raise an issue
  • Rectifying information errors
  • Registering feedback
  • Seeking expertise to choose the right health insurance product
  • To get a premium quotation on health insurance
  • Track application status

The website offers a click-away solution to all the queries of policyholders, where issues are resolved through the listed options or are channelized further for required details.

Contact Details of the Reliance Health Insurance Customer Care

Following are the various mediums through which Reliance Health Insurance Customer Care can be reached out:

Dialling Customer Care

  • Paid Contact: +91 22 48903009
  • Toll-free number: 1800 3009 (It is advised to see the call-flow chart on the website to save time by choosing the right extension)

New Options to Reach

  • WhatsApp Number: 7400422200 (Open 24 Hrs for Health Claim Assistance)
  • Video Chat: It is an automated process activated once the credentials are entered and verified through an OTP. The customer can arrange a video call with the Customer care executive from 9:30-am to 6:30 pm from Monday to Saturday.
  • Website: reliancegeneral.co.in
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Correspondence through Writing

Customers can write to the Reliance Correspondent at their office in Indore, Madhya Pradesh. 

Reliance Health Insurance: Complaint Redressal

Reliance Health Insurance Services promise their customers a speedy redressal process once reached out. It is a well-designed 4-step process, which a customer should follow. Learn from below:

  • Step 1

          Dial them at Toll-Free: 1800 3009

          Reach on Email

          This email address is being protected from spambots. You need JavaScript enabled to view it.

          Locate them

Customers can locate their nearest branch via location monitor on the website. Reliance reach has a PAN-India presence for those customers who want to visit in person.

         Correspondence in Writing

         Write to them to their office in Indore, Madhya Pradesh.

  • Step 2

If step 1 fails to address the worry, one should proceed to write an email to rgicl.grievances[at]relianceada[dot]com.

  • Step 3

If again the customer stands dissatisfied with the response, he/she should email the Head Grievances at rgicl.headgrievances[at]relianceada[dot]com.

  • Step 4

As the last option, Reliance Health urges the customer to reach out to the Ombudsman by visiting the nearest ombudsman centre. These centres are present at the following locations:

Ahmedabad, Bengaluru, Bhopal, Bhubaneshwar, Chandigarh, Chennai, Delhi, Guwahati, Hyderabad, Jaipur, Ernakulam, Kolkata, Lucknow, Mumbai, Noida, Patna, and Pune.

Reliance Health Insurance Customer Care: Branches

Reliance Health Insurance Customer Care has its presence in almost all the cities across the countries, from where it operates through the functional branches. The list is given below:

Ahmedabad, Amritsar, Ahmednagar, Alappuzha, Aurangabad, Bangalore, Belgaum, Bhubaneshwar, Bellary, Calicut, Chandigarh, Chennai, Coimbatore, Dehradun, Durgapur, Erode, Faridabad, Gandhinagar, Gulbarga, Gurgaon, Hassan, Howrah, Hubli, Indore, Jabalpur, Jamnagar, Jodhpur, Kannur, Kanpur, Kochi, Kolhapur, Kolkata, Kollam, Lucknow, Ludhiana, Madurai, Mandi, Mangalore, Mumbai, Mysore, Nagpur, New Delhi, Noida, Palakkad, Patna, Raipur, Pune, Rajkot, Shimla, Thane, Trichy, and Mangalore.

Features and Benefits of the Reliance Health Insurance

Health insurance policy from Reliance General comes with the following features and benefits:

  • Extended health coverage is offered to at least 4 family members: These can be two kids or two adults.
  • 7300+ cashless hospitals, which are well networked and reached.
  • Tax savings are provided under Section 80D of the Income Tax Act, 1961, where tax deduction can be availed up to Rs 1,00,000 on medical insurance premiums. (*Taxable benefit is subject to change as per the tax laws)
  • A lifelong renewal option within the plans gives a hassle-free experience to the insured.
  • Flexible payments and unhindered claim settlements are guaranteed.
  • Pre-existing diseases are included after completing 4 years of the waiting period.
  • Health check-ups are followed up and reimbursed after completion of 4 claim-free years.
  • A comprehensive Pre and Post-hospitalization coverage.
  • 5% premium rebate is offered to a girl child or an independent woman.
  • Facilitated reinstatement of the sum insured on exhaustion. 

FAQs

  • Q: What is a pre-existing condition in Health Insurance?

    Ans: As a definition, a pre-existing condition is a disease, which was diagnosed before the health insurance policy was bought. Reliance Health covers the pre-existing conditions only when the 4-year policy period is over to the first insurance. 

  • Q: Is the insurance policy subject to lapse if not renewed?

    Ans: The policy period has ample scope for renewal in the 15-days grace period after the premium payment date is over. And, if the premium is not paid at all during the grace period, then the policy becomes non-existent.

Written By: Paisawiki - Updated: 22 September 2020

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