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Religare Health Insurance Customer Care
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Religare Health Insurance Customer Care

Religare Health Insurance Company provides exceptional health insurance plans and an extremely efficient customer care services. The Insurance company is promoted by Fortis hospitals, SRL diagnostics and Religare wellness. Founded in the year 2012, headquartered in Gurgaon, with 7400+ network hospitals, is offering quality health insurance services, with benefits like lifetime renewability, a claim settlement ratio of 93% and grievances resolution rate of 99.30 %. With over 60 offices operating in India, Religare Health Insurance Company covers a large customer base, with expertise in preventive and other healthcare services and financial assistance.

What’s Religare Health Insurance Customer Care Cell?

The staff and experts at Religare Health Insurance make a sincere effort to provide the best customer experience and satisfaction through their efforts, their policies and handling of customer queries and grievances. The company offers a wide array of health insurance products with a convenient claim settlement procedure. Here are different ways to contact the Religare Health Insurance Customer Care Cell anytime, anywhere, for any issue.

How to Connect Religare Health Customer Care?

Self Help Portal:

Religare health insurance customer care service offers a self-help website through which policy holders can make certain modifications like putting a request for issuing policy documents, booking a health check, renewals, status updates, tracking the status of various requests and confirmation of changes done, change in contact details like phone number address, mobile number and much more. Let us look at various services offered by the self-help portal

Change Request in Policy

One can change address, email ID, Mobile number, Date of birth and nominee details through this.

All one must do is to fill a form by filling in relevant details like:

Request related to

  • Email id of the policy holder
  • First and Last Name
  • Policy Number of Client ID
  • Phone Number
  • Verification code (which will be sent as an OTP)
  • And finally, a message box where the policy holder can put in the change request.
  • Click on submit and the issue will be resolved.

Policy Related Request: One may request

  • A soft copy of the policy or a certificate for section 80D
  • Issue a health card
  • Requesting for a hard copy of the policy kit
  • Request for a hard copy of the policy certificate.

Annual Health Check-up

  • One can book an appointment through this
  • Modify an existing appointment
  • Reschedule an appointment that is already fixed.
  • Cancel an appointment.

Renewal Related Request

  • Renew now feature
  • Request for a renewal notice

Downloads

  • One can download any kind of forms from this feature
  • One can go through the terms and conditions of the policy document

Track Your Status

  • One can track the status of any request that has been places at the self-help portal.

Grievance Redressal

There could be several queries, concerns, customer grievances, unresolved issues and requests that need to be addressed. There is a dedicated team of experts working on grievance redressals regarding Religare Health Insurance Company and its policies. One can follow the below mentioned steps to get his query resolved as soon as possible:

Step 1 – The customer or policy holder can use any of the following ways:

  • Call at their 24*7 Customer service department at 1800 - 102 - 6655 / 1800 - 102 - 4488 / which is a Toll-Free number or 1860-500-4488
  • Email at This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Write them a letter at:

Customer Service, Religare Health Insurance Company Limited,

Unit No 604-607, 6th floor, Tower C, Unitech Cyber Park, Sector 39,

Gurugram – 122001

OR

Religare Health Insurance Company Ltd., Vipul Tech Square, Third Floor, Tower C, Sector – 43, Golf Course Road, Gurgaon, India – 122009

OR

Religare Health Insurance Company Ltd., (Registered Office), Fifth Floor, No.19, Chawla House, Nehru Place, New Delhi, India – 110019

  • Visit any of their local branches
  • Visit the company’s website for options like:
    • Request a call back
    • Reach us
    • Send an Email 

Step 2 – If the resolution is unsatisfactory and the issue remains unresolved then the policy holder can directly mark an email to the Manager of the Customer service department.

Step 3 – If again, the issue is not resolved, the policy holder can email the head of the customer care department of Religare Health Insurance Company.

Step 4 – Finally, the customer can contact the Insurance Ombudsman if the customer care department of Religare Health Insurance Company is unable to take care of the problem or grievance of the customer.

Religare Health Customer Care Branches Across India

The below are some of the major India cities where Religare branche offices with customer care department can be found actively working. The major cities are:

  • New Delhi
  • Mumbai
  • Kolkata
  • Chennai
  • Pune
  • Gurgaon
  • Lucknow
  • Bengaluru
  • Indore
  • Dehradun
  • Jalandhar
  • Kochi
  • Guwahati
  • Pondicherry

Frequently Asked Questions – FAQs

  • Q: What are the various services provided by Religare Health Insurance Company Limited?

    A.1. Some of the basic services provided are:

    • Tracking the policy status
    • Finding the due date of premium to be paid
    • Renewal of the policy
    • Tracking of the claim raised
    • Intimation of medical claim
    • Explanation of the claim process
    • Information about the nearest branch of Religare Health Insurance
    • Finding a network hospital
    • Finding the clinical protocol
    • Portability options – to and from Religare
  • Q: What are the Inclusions and Exclusions of Religare Health Insurance Company?

    A.3. Inclusions are:

    • Prehospitalisation of 30 days
    • Post hospitalisation of 60 days
    • Room Rent
    • Alternative treatments
    • Day Care treatments
    • In patient hospitalisation
    • Organ donor coverage
    • No claim bonuses
    • Domiciliary hospitalisation
    • Second opinion of medical professionals
    • Free health check ups
    • Recharge if Sum Insured

    Exclusions are:

    • Self-inflicted injury or suicide
    • Infertility or IVR
    • Any surgery, medical contingency within the first 30 of buying the policy is excluded
    • Any medical ailment arising out of drug or alcohol consumption or which is illegal
    • HIV/Aids or any congenital disease
    • War, strike, riot or nuclear threat lead medical emergencies are not covered.
  • Q: What are the features and benefits of Religare Health Insurance Company?

    A.4. Features and Benefits of Religare Health Insurance

    • Easy communication and great customer service
    • Wide range of network hospitals
    • Domiciliary treatments and In-hospitalisation, pre-hospitalisation (30 days) and post-hospitalisation (60 days) expenses covered
    • Lifelong renewability option available
    • Healthcare legacy as it is backed by Fortis Healthcare Limited, Religare wellness and SRL Diagnostics.
    • Health Insurance Plans that can cover 6 members of a family
    • No Claim Bonus Super forever claim free year, sum insured exceed by 50% reaching up to a maximum of 100%
    • Provides global coverage
    • Free medical check-ups
    • Unlimited recharge available
    • Air ambulance cover provided
    • Waiting period of pre-existing diseases is 4 years
    • Also, provides persona accident and disability cover which is up to 10 times of the total sum assured.
    • Customer-friendly and economical health products are offered
    • One can avail the benefit of a second opinion
  • Q: What are the toll-free customer care phone numbers of Religare Health Insurance Company?

    A.5. Toll-free numbers are:

    • 1860-500-4488
    • 1800-200-4488
    • 1800-3010-8330 (Travel-related)
Written By: Paisawiki - Updated: 22 September 2020

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